FAQ
FREQUENTLY ASKED QUESTIONS:
First and foremost, please know we are a very small business (basically just me and some very helpful, very unpaid family & friends). If you experience any delays in shipping please know we are doing our best! WE LOVE YOU and appreciate your support! Do not hesitate to reach out to neverbetterapparel@gmail.com with any questions.
Q: What is the best way to reach you?
Via email: neverbetterapparel@gmail.com. Please note it can take us up to 5 business days to reply to emails.
Q: Where do items ship from?
All our items ship from our local offices in Dallas, TX. Please note
shipping times are calculated once the order has been fulfilled, NOT once the order has been placed :)
Q: Do you ship internationally?
Yes! We ship worldwide utilizing local postal carriers. Please note that we have no way of anticipating if your country will charge customs fees for international shipments upon entry. If you live outside of the US, please consult your local post office to inquire about customs fees prior to placing your order!
Please note shipping times are calculated once the order has been fulfilled, NOT once the order has been placed :)
Q. Do you accept returns or exchanges?
To return your product, you should mail your product to: **PO BOX 810874, DALLAS TX. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
In order to return or exchange your purchase, you need to do so within 30 days of purchase. The product must be received by us in the same condition that you received it in. Original tags, box, unworn, undamaged and able to be resold. We do not accept returns on perishable items, intimates, gift cards, custom items or digital products After we receive your item, we will inspect the item(s) and process your refund if the item is in resellable condition. Your money will be refunded by the same method you paid for it.
Q. What happens if I don't receive my item?
As the shipper, we accept full liability for the care of your order until it has been turned over to USPS, at which point all delivery claims and inquiries are processed through the USPS claim management system. All claims are subject to USPS scrutiny and deliberation. USPS is liable for all packages lost in transit. All packages marked successfully delivered by USPS are not subject to refund inquiries.
If your tracking information indicates your package was delivered but you do not have it, we recommend first checking with your local post office in person, and then filing a claim with USPS immediately on their website.
If your tracking information does not indicate that your package has been delivered, and appears to be "stuck" somewhere in transit, first check in-person with your local post office using the tracking number as reference. If your local post office does not have your package when you visit in-person, file a claim with USPS immediately on their website.